Refund policy

RETURN POLICY — OBSCURUM JEWELRY

RETURNS

We offer a 14-day return policy. You have 14 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at obscurumjewelry@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt. If your item is defective, damaged, or if you have received the wrong item, contact us immediately so we can assess the situation and resolve it for you.

EXCEPTIONS — NON-RETURNABLE ITEMS

Please note that custom (made-to-order) items are non-returnable, as they are made specifically for you.

EXCHANGES

The quickest way to get the item you want is to return your current item and, once the return has been accepted, place a new order separately.

REFUNDS

Once we have received and inspected your return, we will notify you of whether your refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at obscurumjewelry@gmail.com.